Support

We answer within two business days

Contact

• General help: hello@opsibyte.com
• Corrections to a brand record: corrections@opsibyte.com — include the brand name, the claim in question, and any source you can point to. Records with substantiated errors are corrected or withdrawn.

Common questions

Where do the facts come from? Every fact in a brand's file carries a source link to public reporting, regulator filings, or the company's own statements. Records are compiled automatically and may contain errors — the sources are there so you can check.

Why does my score differ from a friend's? Records are identical for everyone. Scores are personal: they apply your own weights, set on your device, to the same facts.

A brand I searched shows "no file exists." Open one — first-time research takes about two minutes and the file is then available to everyone.

A barcode won't scan or resolve. Not every product code is in the public barcode registers we reach. Search the brand by name instead.

How do I change my values? Your weights are set during onboarding. Delete and reinstall the app to redo them (a settings screen is coming).

Records & corrections policy

Ethos records what companies do, from cited sources, in neutral language. It takes no position on the values you choose. If a record is wrong, tell us — corrections are our highest-priority queue, and a disputed record can be withdrawn while we re-verify.